Refund Policy
Our 90-Day Ritual Guarantee
We want SteamRitual™ to become your favorite part of the evening. If it doesn’t, you have 90 days to let us know.
How it works
You have 90 days from the date your order is delivered to request a refund for any reason.
- Contact us through our contact form with your order number and a short note on why the ritual wasn’t right for you.
- We’ll reply within 2 business days with next steps.
- Once your refund is approved, we’ll issue it to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.
What’s eligible
- SteamRitual™ eye spa purchases and Complete Ritual bundles within 90 days of delivery.
- Gently used items are welcome. That’s the point of a guarantee. We just ask that the eye spa is complete and not damaged by misuse.
Free gifts
The free gifts are yours to keep. If you request a refund for your Complete Ritual or Gift Set, there’s no need to send back the Nuit Sleep Mask, Glacé Eye Wands or Travel Pouch, and nothing will be deducted from your refund.
Returns
Please contact us before sending anything back. If a return is needed, we’ll send you instructions. Items returned without approval can’t be processed.
Damaged, defective or missing items
If anything arrives damaged, stops working or is missing from your order, contact us within 30 days of delivery with your order number and a photo. We’ll send a replacement or issue a refund at no extra cost to you. Because your ritual may arrive in more than one package, please allow up to 12 business days for all items before reporting something missing.
Not eligible
- Orders more than 90 days past delivery
- Items damaged by misuse, accidents or unauthorized repairs
- Orders placed with a different retailer
Exchanges
If you’d like to swap your order (for example, upgrade to the Complete Ritual), contact us and we’ll help.
Questions?
Reach out through our contact form. A real person will get back to you.